Resetting a Forgotten Voice Mail PIN

If you have forgotten your PIN, use the steps below to reset it.

Resetting PIN using Cox MyAccount

Use the steps below to reset a forgotten PIN. Note: If you don't have access to your Cox Myaccount webpage then contact the IT Services Helpdesk for assistance.

In a web browser, go to

  1. Enter your User ID and Password.
  2. Click Sign In.

Note: If you do not remember your User ID or Password, or experience an issue signing in, click on Forgot Password and check your VWU email for a link to reset your password.

  1. Under the Voice tab in the My Services section, click the Voice Mail Tools icon.
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Note: If you don't see the Voice Mail Tools icon, please contact the IT Services Helpdesk at 757-524-5900 for assistance.

  1. From the Voice Mail Tools page, click Mailbox PIN Code.
  2. From the Voice Mailbox PIN Code window, complete the following steps:
    • In the New Voice Mailbox PIN field, enter a four to eight-digit number. (make sure your PIN meets the requirements listed on the left.)
    • In the Confirm New Voice Mailbox PIN field, re-enter the PIN.
    • Click Save.
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